Help & Knowledge Center

Frequently Asked Questions

Clear, authoritative answers about Nosè zero-knowledge privacy, threat detection, guardian verification, and plans.

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Does Nosè read my private WhatsApp chats automatically? Privacy & Zero-Knowledge
No. Nosè adheres strictly to zero-knowledge privacy. The floating panic button only analyzes what is on your screen when you explicitly press it. Text is processed and redacted on your device, and unredacted chat logs are never sent or stored on our servers.
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What is the difference between Freemium and Pro Shield? Protection & Detection AI
Freemium provides 5 daily AI threat scans and standard community guardian queueing. Pro Shield unlocks unlimited Gemini AI threat scans, priority human guardian review in under 60 seconds, live audio call monitoring, and automatic emergency phone wake-up for your designated family guardians.
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How do I become a Certified Guardian? Guardian Network
You can register as a Guardian through the Nosè Guardian portal or mobile application. Candidates complete identity verification, undergo situational fraud recognition training, and maintain a high consensus reputation score (>90%) through timely, accurate verdicts.
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How do I cancel my Pro subscription? Subscription & Billing
You can cancel anytime directly from your dashboard under Subscription & Billing (/subscription). Your Pro benefits remain fully active until the end of your prepaid billing period with zero cancellation fees.
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Can I protect my elderly parents who live in another city? General Information
Yes! Install Nosè on your parents' phone and pair it with your account as their designated Guardian. Whenever they trigger an alert or face an urgent scam, your phone will automatically receive the alert so you can review and resolve the threat in real time.
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How does Nosè detect dangerous APK files or phishing links? Protection & Detection AI
Nosè utilizes multimodal Google Gemini 1.5 Flash models paired with sandbox static analysis. When a file or link is submitted, we inspect decompiled manifests, cryptographic permissions, target URL reputation against threat databases, and linguistic cues.
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Support & Helpdesk

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Can't find the answer you need? Our community guardians and cybersecurity engineers are ready to assist you anytime.

support@nose.id • Zero-knowledge verified